Debbie W. of Woodbury, MN
Destination: San Diego, California
Resort: Catamaran Resort Hotel and Spa on Mission Bay
Date: September 2008
The hotel, The Catamaran Resort, was just average. The grounds were beautiful and the rooms were ok. The service however was terrible. The people were not the friendliest and we had to pay for parking.... $18,00 a day to park in a ramp about a block away! It was ridiculous. Then when we found out the location of our rooms, of course, they were about a 10 minute walk from the front lobby, which was very hard for my mother. They were not willing to try to move the rooms for us, it was just like they completely didn't care to please the customer. So, next time if given the chance, I would not want to be put there. There were many other things that went wrong... our air conditioner was missing a part that directed the air a certain way, so all of our air went under the curtains.... they promised it would be fixed within hour, but it never got done in the entire four days.... We continued to call, but it just never got done. Finally on the last day of complaining they did send us a wine and fruit basket to apologize. So, at least they did make an attempt at the end, but by then, it was a little too late..... So, overall, the hotel wasn't the greatest experience.
The hotel, The Catamaran Resort, was just average. The grounds were beautiful and the rooms were ok. The service however was terrible. The people were not the friendliest and we had to pay for parking.... $18,00 a day to park in a ramp about a block away! It was ridiculous. Then when we found out the location of our rooms, of course, they were about a 10 minute walk from the front lobby, which was very hard for my mother. They were not willing to try to move the rooms for us, it was just like they completely didn't care to please the customer. So, next time if given the chance, I would not want to be put there. There were many other things that went wrong... our air conditioner was missing a part that directed the air a certain way, so all of our air went under the curtains.... they promised it would be fixed within hour, but it never got done in the entire four days.... We continued to call, but it just never got done. Finally on the last day of complaining they did send us a wine and fruit basket to apologize. So, at least they did make an attempt at the end, but by then, it was a little too late..... So, overall, the hotel wasn't the greatest experience.
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